In a busy billing service, it is essential for the user (you and future employees) to be able to open several screens at once or “multi-task” (i.e. running reports while posting payments, looking up a patient chart while working on patient or while entering claims. You could be working away entering new patients when you receive a call from an insurance company in response to an inquiry you placed earlier. You need the ability to jump to different screens at once to look up the information without interrupting your existing work flow. Medical billers are used to fast keyboarding jumping between screens. This vital role of Windows applications is eliminated in web-based systems. Web-based applications today restrict access to deeper parts of their program. Desktop or server-based applications provide user-rich interface that allows the user to access any part of the system simultaneously and quickly.

As a professional medical billing service it is critical that your main medical billing software is capable of handling the billing functions for all or most specialties in a quick and efficient manner. The majority of internet-based medical billing software systems handle the billing using only the main CMS-1500 insurance form. It is vital to your success that your software is also capable of processing other essential insurance forms like the CMS-1450 (also called Medicare “Part A” or UB-04 for hospital claims, and some uses for mental health, home health, and some types of physical therapy...etc.) - Also DME billing (Durable Medical Equipment) & Dental billing is essential as well as a host of other specialties. This is important to keep in mind when deciding on purchasing software. When you start your marketing campaign you are not usually able to predict what specialty you may sign up first. If your software is limited, this may make your company appear restricted in its scope of services. To maximize your chances of success, you need to be able to offer comprehensive services. For example, if you do not have a capable system and happen to get a referral from an existing client for a specialty in need of such expanded billing functionality you’ll have to turn away a potential client and miss out on a new revenue opportunity. You’re in business to satisfy needs and make money! You need to be ready to accept all clients.

ClaimTek provides unique Emergency Support Services or ESS! We're there for you in case of an emergency. You are never alone in keeping your business running smoothly. We can handle your business for you if you need to be away on vacation or illness.

Web-based applications are impacted by several factors beyond your control that can result in slow data entry or interruptions: Internet connection from your ISP (Internet Service Provider, the hosting company ISP, or slow traffic on the internet…etc. If the system goes down, you have no control except to sit and wait until the hosting company addresses the issue. A great deal of your business reputation and success lies in the hands of others.

While security on the web is becoming more enhanced, you still hear of serious security breaches in major institutions including banks and government agencies! Information on the web is still not as secure as it needs to be. If you do not mind it yourself, you’ll find that many of your potential doctor-clients would. Whatever system you wish to use, look into how secure it is.

With web-based applications you simply do not have control of your data. While the hosting company may have backup measures in place, you cannot backup anytime you want or have the data in your own local possession. If the company suddenly shuts down, what would happen to your data? The best a company can do is to provide you the data in basic or “raw” format (usually for a steep price). But what would you do with it? How can you convert it seamlessly into another system? Usually, this cannot be done smoothly because the database will lose relationality between its tables. You may be able to export and import specific tables only but not the whole thing while keeping relations between the database tables intact.

Web-based applications typically process claims and patient statements through their own servers and charge you monthly fees. This is how the company makes its money. It is a good business model for the company but this factor restricts your ability to choose a different clearinghouse if you do not like their service. With ClaimTek’s MedOffice® software you can submit your claims to any clearinghouse you wish. We recommend several clearinghouses but you are not limited to them. One of the newer clearinghouses that we just tested and approved is FREE of charges!

With web-based applications, you'll incur additional costs as you add new clients and create new provider accounts (databases) to your growing business. Our MedOffice® software allows you to create unlimited provider accounts at no charge. If you chose to use our cloud services, your cost remains much lower than any other company can offer you. See our special cloud pricing for ClaimTek clients.

Many necessary functions may not be accessible or customizable by the end-user in web-based environment (i.e. custom patient statements, custom reports, data import and export, data-transfer from one database to another or exporting reports in several formats to PDF, Excel, Access, RTF...etc.). Our MedOffice® system gives you full control!

Selling software (like MedOffice®) to doctors who insist on handling their own billing for the time being remains an important function of your practice management and billing services. Why not satisfy all needs? While presenting your services, might as well cover all angles! Remember that you are trying to build relationships with healthcare providers. Selling software as an option helps you in that regard. This way you maintain ongoing professional business relationships with your client. Besides being a lucrative area, you may be able to convert such relationship down the road into a billing client. Sooner or later healthcare providers suffer from instability in the staffing area and may look to outsource. Typically, you’ll be the first to know about it. Your new medical billing business will naturally progress towards this stage (software sales & training) once you are established and have gained good working knowledge of the system and the medical industry in general. It is an option that's worth having. Web-based systems do not offer you significant potential in this arena. You cannot make any significant money reselling it. With ClaimTek, the sky’s the limit. Take a look at our resale opportunities here. You can also make excellent income owning your own cloud server.